The Technology Company

SOLUTIONS

The Ince Group is an award winning international law firm, serving a global client base from offices across Asia, Europe and the Middle East, providing the highest quality legal advice and strategic guidance to clients based in four core sectors: Transport, Trade, Energy & Infrastructure and Insurance.

One London partnered with The Ince Group to deliver a £3 million infrastructure programme globally.

“One London provided mission-critical infrastructure support and project delivery globally across a diverse range of technologies during a global transformation for the firm. Ever committed, they demonstrated a high level of technical versatility and were always willing to go the extra mile.”

Joby Tyler, Global Head of IT.

Technical snapshot.

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“The most advanced inbound solution in the UK.”

Private Unknown Number Control ( The first in the UK ) - Autoscale ( Automatic Overflow When Busy )

Features

Autoscale - Overflow to our call centre when busy, you decide the type of calls and how to handle them

Private Number Control - Control private and unknown numbers geographically ( The first in the UK )

100% Uptime - Guaranteed with our mesh topology network throughout the UK

Full Audio Script & Production - We provide full end to end design in-house

Network Quality Control - Fusion™ continually monitors network quality with 24/7 access to live reports

Capacity - From 200 to over 5,000 simultaneous inbound calls ( Controlled by Fusion™ Capacitive Thresholds )

Personalisation - Divert your customers direct to support or an in-house point of contact using one number

Compatibility - All systems

Audio Script & Production

Script - Michael London

Atmosphere - Michael London

Audio Production - Michael London

Voiceover Actress - Julie Amato

Inbound - Personal Greeting

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Inbound - One New York City Introduction

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Inbound - One London Introduction

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Inbound - One Hold

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Inbound - Local Government

Adur, Horsham and Mid Sussex District Councils’ are local government authorities for their respective districts in the public sector, working toward a shared technology services approach within infrastructure.

With a reach of more than 160,000 public users, the Revenues & Benefits service suffered critical failures over a three year period, where 50-60% of all calls inbound were disconnected, dropped or would present customers with busy tones.

After investing more than £500,000 in that solution and with no resolution in sight, they turned to One London.

Peter Stuart, Head of Finance & ICT, Mid Sussex & Horsham District Council

“One London delivered a number of key projects for us across the ICT and telecoms area. They are enthusiastic, professional and service-driven consultants that will stop at nothing to get the job done. I'd highly recommend them.”

“I wanted to thank you for your help and interventions, you certainly have made a
positive impact.”

Judy Holmes, CEO, Revenues, Mid Sussex District Council

INBOUND

DATACENTRE

Datacentre Rebuild - EIM ( United Kingdom ) Ltd

EIM (United Kingdom) Ltd provides a wide range of specialist financial products through its Wealth and Investment division.

EIM were in need of a complete datacentre rebuild, which included the implementation of new and the removal of heavily outdated infrastructure.

Cost effective, future resilient solutions

The project saw success with zero downtime for critical functions.

Lotus Notes to Exchange Automation - Balfour Beatty

Balfour Beatty plc, a multinational group with capabilities in construction, support and infrastructure investment services, sought assistance with the decommission of several servers throughout the UK.

Due to the size of each journal, continual growth and limited bandwidth available, Balfour chose One London to create a viable solution to match their requirement, and for an almost imminent site decommission deadline.

Delivering cutting edge solutions for the biggest names